Hi Kent, I've been meaning to write & tell you that my boyfriend loved the Remy leather barn jacket I bought from you online. It fits him beautifully. No to put too fine a point on it, I knew we had a winner when he unzipped the garment bag and muttered, "Holy (bleep)." Honestly, I had a similar reaction when I first saw the jacket. The quality of the leather was even better than I expected - and my expectations were high. You were good to give me so much personal attention on the phone. It would have been next-to-impossible for me to make such a major online purchase without your patiently answering all of my questions. Regards, Elizabeth

Elizabeth S.

Kent; The HSM Coat arrived this morning. Very Nice! Boxed well, Exactly what I was expecting. HSM and Hub Patches inside. A great fit. I'm very happy with the purchase and with the service from your shop! I'm looking forward to working with you again in the future! Thanks Brendan

Brendan G

Hello Kent, I got everything I ordered about a week ago and am extremely happy with it all. Most people I know are having trouble recognizing me now. Nothing but compliments. And best of all they keep me several degrees cooler in the hot weather. I will be sending you another order for more and look forward to the same fine service.

Will S

Kent Just returned home from work. Tried the Ballin pants on and they fit great. Thank you for the great service. DIANE said it was the best fit I've ever had. Also, those peanuts were out of sight. Thx again. Tony

Tony D

Hi Kent Got the new HSM suit fits like a glove love it!! Thanks for all your help appreciate it!! Frank

frank p

Kent,,,Great! Thanks for quick (and Sunday) reply. Always a pleasure doing business with you. Best customer service on the planet. George

George M

Hello Kent, I received all the slacks and am delighted with them. The inseam of 29” is perfect. I have had a tailor hem my previous slacks of the same brand and they have been a smidge too short or long. Acceptable, but not quite right. Thank you again for your past communications and service. I’m headed to your website to purchase some lighter slacks of the same brand and browse short sleeve casual shirts. Thanks again. Have a good day.

scott n

Fantastic, Kent! Soon I will want a custom suit when I figure out what weight I will end up. I have always appreciated your fantastic service to me. You are that best! Thanks again, Barry

Barry C

Greetings from Arizona: Thank you so Much!!! Now I know what size (Medium) I am for the future orders. I appreciate your kindness with this inconvenience. P.S. You and your brother are absolutely wonderful. Best Wishes Evelyn

Evelyn B

The other pair was perfect, so I decided to buy a few more. Good service and communications from you meant a lot, too. Jack

Jack R.

Hi Kent, I received the Ballin pants and the JV coat. The pants look great. The coat is stunning. I especially like the quality of the fabric, too. The pick stitch just sets it off so well. Thanks again for your help. You are always so helpful. It is greatly appreciated. Scott

Scott G

Kent, Thank you so much for the update. I really appreciate the wonderful service. Will be making some more orders in the near future. Best regards, Bradley

bradley

Kent, I just wanted to thank you so much for all your help when purchasing my order. I am so happy with the service and my order... so is my husband. Hope you had a nice weekend. I will be sure to order from your store. Thanks again, Jennifer C

Jennifer C

Dear Keith and Kent. Edward has died I am sad to write so we not longer need your e-mails. But I want to tell you how kind and helpful you were to him and me in helping find the right pants for him. It means a lot to have helpful people such as you are during these challenging times in our country. Perhaps if every one acted as you we would not be in the trouble we are now. With kind regards, Sally

Sally S.

I hope you have a wonderful holiday and a Happy and Prosperous New Year! Kent even though we have never met in person I feel like I have a friend. I know you are someone I can always count on when I need or want something for my wardrobe! You always lead me in the right direction and deliver on time every time with a reasonably value priced product. Thank you!

george M

Kent, I hope you are doing well. I received my Gitman Shirts this week. This is some quick feedback on these shirts. These are some of the best-looking Gitman Shirts I have ever purchased. The fabric is very nice. I like the thicker buttons. The collar stay pockets (under the collar) reasonably cover the stay. I look forward to wearing these shirts soon. Also, thanks for the Hub peanuts that were included. Regards, Eugene

Eugene B

Hey there Kent, just placed an order for a pair of Ballin trousers for my son. Mentioned your awesome selection and service. Appreciate your ongoing help and will look forward to having my son as one of your customers! Best, Gene

Gene C

Thank you, Kent. I enjoyed our conversation and appreciated your assistance. You are a true gentleman. Chad

chad

Because of you I continue to be the best dressed guy at church! Thanks Ted

ted n

Thank you for following up with me. Everything arrived safely and my husband loves the shirts. Your level of customer service is greatly appreciated. I hope to visit your store at some point, but it is nice to be able to order and have such wonderful service. Thanks again.

kellie h

Kent -- I received the gitman shirts and I've been very pleased. They are sharp looking and the fit is great. I'll be purchasing some sportswear and slacks from your store soon. If you send out update emails, please put me on the list. Thanks

Kyle P

Morning Kent! Yes, Jerry's trousers all got here safe and sound. He just loves that Ballin line. THANK-YOU for all your help getting him fitted. We shall sure call you again when he needs more pants.

Vicky S

Unbelievable shopping experience because Keith and Kent add a very personal touch to the on-line shopping experience. Keith emailed me personally because he wanted to ensure every detail regarding my order was understood. Great high quality clothing at affordable prices and their personal touch to boot. Can't ask for anything more!! Thanks Guys, Gary

Gary L

My Navy HSM Blue Sport coat was perfect. The delivery was prompt, and I designate doing business with Hub as having suburb service quality, and price

Barry G

Kent: As always I was very satisfied. I have found your company very good to deal with and I will likely be back in the near future. Thank you again.

ken C

Keith, Just checking in to let you know I received the trousers and I'm very happy with them. Your actions in resolving my original order have gone a long way in establishing a trusted relationship that I look to build upon. I must tell you that this is the first time I've attempted to order, by mail, dress trousers since my tailor of 20+ years retired. Based on this first encounter, I look forward to further transactions and I'd welcome your input. Many thanks, Ferd

Ferd

I wanted to let you know that the custom skirt arrived the other day and is great! I love the fabric I've already worn the other skirts several times - they all fit great (I've convinced myself that Austin Reed runs small ... I usually wear a size smaller!) and I'm so glad I was able to get them so quickly. Keep me on your email list for future shopping! I really appreciate your help and personal service. Best, Ellen

Ellen W

Hi Kent. A word on the JV suits. I wore one the other day and was marveling at the comfort (the black striped one). See, as a court reporter, I sit there all day in court and comfort is an absolute essential for me. Any itch drives me nuts, no matter how fine the wool is. Hence, the lightweightedness of the JV suit is tremendously attractive to me.

Kevin

Hi Guys, It’s me again. Just got back from Denver and had so many compliments on my Hub Ltd clothing that I am back for more.

Gary L

Hi Kent, Thanks for the follow up. I love your customer service! Yes, the two jackets arrived in fine shape. My only comment is that the “chocolate” color of the fabric is really a very dark plum color. Not really great with brown items. I like it anyway, so no worries, but it’s definitely not a chocolate brown color. All the best and thank you for your service.

Carey C

Kent, When I was leaving my office there was just another guy and I in the elevator. When we got near the ground floor, he said to me:”That is really a good looking sports coat you have on.” I was wearing the Jack Victor coat I recently purchased from you guys. Happy New Year! Irving

Irving W

Hi Kent, Sorry for my late reply but I wanted to let you know that the suit fit beautifully. you were absolutely on target with the sizing! The pants and sleeves are being tailored. Thank you and best wishes, Amanda

Amanda

Thank you so much for your e-mail. Yes, I am very pleased with my Austin Reed clothing. They arrived promptly in excellent condition. I intend to shop from the website again as I am very impressed with the quality and equally important the personal attention and servicing. Thanks again. Judi

Judi D

Kent, I wanted to tell you that I was searching the internet for classic cut pleated 120s trousers and found your shop. The Ballin trousers that I purchased are absolutely perfect! I am in Texas and am very interested in some of you Jack Victor custom trousers. The quality of my purchase has sold me on your shop. I expect to do more business with you. If you have any mailing lists, please include my contact information below. Thank you again, Charles

CHARLES K

The Gitman shirt arrived yesterday, I washed it and am wearing it today. It’s a great fit, exactly 33” sleeves, a better fit than my J Bank or P Fredrik. I hope to buy another shirt very soon. Hope you have a great Holiday and many sales too! Riley

Riley K

Thank you for your wonderful customer service! Mari

Mari

Kent I received the Remy jacket this morning and am extremely please with it and with your service. When I decide on my next one I will definitely contact you and go over the choices. Thanks again Galen

Galen

Hello Kent, The sweater arrived yesterday and the color is exactly as you described it. It's perfect! I want to thank you for all your help and attention and wish you Feliz Año Nuevo.

Richard

Hi Kent, Thank you so much for all your help in purchasing the Remy Jacket for my husband. It was one of the best Christmas gifts he has ever received. He was really surprised and impressed it fit so well. I am so glad I found you and your website. Since he travels for business, he hopes to stop in one day and meet you in person to check out your store. Sincerely, Mary

Mary A.

Kent: Thanks for your time and assistance in ordering these clothes. I have often had clothing made for me, but hardly at such a distance. I couldn't have done it without your time. I'm looking forward to receiving the clothing. Ann

Ann H

Hello Kent, The Remy arrived, thank you. It fits and he loves it. He is now in Paris.. Thanks again. Jean

Jean H

Thank you, it was a pleasure doing business with you. Have a great day. Mike

Mike J

Kent Received the Remy coat today. It is fantastic. It fits perfectly and I absolutely love it. Thank you very much. Regards Steve

Steve G

Mr. Tager: Thanks...the Tricot shirts arrived in good shape and I appreciate your follow-up. In times like this, as you know, the additional service like your email, going that extra step, is truly important and can make all the difference.

John O

Kent, my red double-breasted blazer arrived in excellent condition and I love it. I will check out your website for new AR clothes. Laurie

Laurie

Kent, The Palm Beach blazer fits perfectly. Length, sleeves, all perfect. I will call you next week to ask a few questions before I order a suit. Bob K

Bob K

Hi Kent, We just received the knits and the sweaters and they fit my husband well and look great. The Ballin slacks are scheduled to arrive tomorrow. Thanks again, it is always a pleasure to do business with you. Raquel

raquel

Mr Tager, Just a follow up on our telephone conversation, when you called to verify a purchase from Gary was to be delivered to me. With that context, I wanted to let you know that I recieved the Remy Leather jacket last Friday and I am absolutely delighted with the fit, feel, and quality. Thank you for your good service and a jacket I will be proud to wear for many years. If I ever return to Greensboro, I will certainly visit your store and hope to meet you. Sincerely, Richard

richard

Hello, Mr. Tager, The pants were delivered yesterday. They are beautiful, and made of a fine fabric. Thank you once again for providing a great product, along with great service! Best wishes, Patti

Patti C

Kent, Thanks for the great AR skirt – it came yesterday and was perfect!!!! Have a good evening and again many thanks. Kimberly

Kimberly

Dear Kent, Wow! Now this is customer service. You have just earned a customer for life when it comes to men's fashions. Well done! Sincerely, Bill

Bill E

HI Kent, I want to thank you for taking care of my order and wish to thank you and the HUB for the personal service you have given me in this time of need. I cannot believe the personal attention you give through your website. If everyone would run their website business the way you do the internet would be a much friendlier place to shop. You provide the convenience of internet with the personalization of a small specialty store and for that I thank you! Take care and I can't wait for my new pants to arrive and look forward to doing business with you in the future. Sincerely, Barb M

Barb M

Kent, Thank you for the telephone call yesterday regarding my order and the information you passed on regarding new and innovation items The HUB will be offering. I will check in on the web-site from time to time to review what you have added. In addition, thank you taking the time to get the correct measurements, thus enabling me to get “custom” clothing without having to have the item tailored after receiving. Thank you for all of your efforts in and consideration you have demonstrated in getting this order correct. I truly appreciate the personal touch.

Dawn T

Thanks for checking in. The HSM suits came back from the tailor this past weekend and I'm wearing one now on a business trip. They're perfect. Thanks again for your assistance.

Paul W

Kent, I got all the Tricot shirts. Thanks for the personal attention when I ordered, and for the follow-up. I couldn’t ask for better service. Cordially, David

David E

Kent – Thank you so much for your considerateness. It is refreshing to deal with an honest, customer-focused business man. We do so appreciate shopping with you and have recommended you/your company to many friends. Thanks again… Suzanne

Suzanne

Hi, The clothes came and they are lovely. Thank you, I love your service as well as the quality of your clothing. . Marie

Marie G

Morning Kent, Wow! The Jack Victor cashmere coat is just beautiful (can't believe how soft that fabric is)! It arrived yesterday and fits perfectly. So too the pants and shirt. Everything is a keeper! Thank-you also for the peanuts. Those lasted about ten minutes. Hope you are having a great weekend. Sincerely, Vicky

Vicki

Hi Kent, I loved the HSM blazer that I bought for my husband. Also, I think That your website is great. Thanks for your great service, Carol

Carol P

Thanks. Everything is great. I appreciate the personal service…..even on line. I will be ordering more in the future.

Steven

Keith; I got my slacks and they are a great fit. I want to thank you for the great help and advice you gave me on them. When I need some more clothing, I will call on you. Bob

Bob C

received my slacks yesterday.....and they are awesome. They are the charcoal slacks and probably one of the nicest that I ordered. Thank you. Barbara R

Barbara R

Kent, the Ballin trousers arrived earlier today, fit like a glove, were altered to spec and the color was exactly what I sought. i shall be back for additional selections through your store. Thanks again for the high level of service you have provided. Sincerely, Gene

Gene

Happy Holidays Kent, Yes, the shirts arrived on time and in good condition. They are lovely quality and I’m so glad I was able to locate these shirts at your store. Wishing you much happiness and success in the coming year. Diane

Diane

Hi Kent, Happy Holidays to you and your family. Thank you for your note I have received my latest ordered and I'm pleased with all of my new pants! Please keep me posted on new arrivals and I'll look forward to my next order. Thank you, Molly

Molly

Hi Fellows, One of you ordered a suit for me that arrived today. I think that it was Keith with whom I talked. It is a charcoal gray suit. I had earlier bought a pair of Ballin black pants from you and had them altered. They look just fine. I wanted you to know that I appreciate your help and look forward to continued business with you. Jim

Jim L

Keith, Good morning. I received the slacks yesterday and I want to thank you for the great response and the quick turnaround. You and Kent have provided me with excellent customer service every time I have talked with you. I look forward to shopping with you again soon. Have a good day, Gene

Gene M

Kent Thanks for the follow up. You are my new resource for Gitman and yes the arrived timely and I enjoy them every time I wear them. You'll receive future orders as need arises. Many thanks, Pastor Tim

Pastor Tim M

Kent, Just got the Jack Victor jacket fitted at the tailor shop. Not much needed..a little taper on the sides and shortening of sleeves. Beautiful material and style. Thank You for the great service. We'll do more business. Have a Happy Thanksgiving. Geoff

Geoff B

Dear Kent, You nailed it on my Remy jacket. It fits to a "T". It is beautiful, feels good, and I love it. Thanks for a job well done.

Richard M

Kent: Thank you for your follow up, the Jack Victor sport coat came and fit quite well with only minimal alterations required. Thank you again and I look forward to doing more business with your firm in the future. Jim

Jim C

Hi Kent, I gave her the Remy jacket as an early Christmas present, and she loved it. It fits perfect, and as you said, looks much better in real life versus pictures. It has already been on its first night out, even though it was not cold enough for it :). She just had to try it out. Thanks for all you help, and appreciate the time taken to assist me in this purchase, Ted

Ted B

Hi Kent, Happy New Year to you, too! The Remy leather jacket that I ordered from you as a gift for my boyfriend worked out perfectly. He absolutely LOVES it and has already been wearing it every chance he can. Your website worked well for me...and was easy to use. I did decide to call you and talk directly to get a few questions answered and really appreciated the excellent personal service I received. Your shipping method worked great and the jacket arrived well-packed and in perfect order. Remy's workmanship is fabulous--even though the jacket is very expensive the quality is top-notch! Thank you for the excellent service! Janet

Janet J

I like your website and they way you do business. Happy New Year.

Chip C

Hi Keith and Kent, I just wanted to thank you both for the great help with the purchase of my new Remy Leather Jacket. I absolutely LOVE the jacket and I couldn’t be happier. Don’t worry, you have a customer for life in me and I’ve already sent my brother, Joe, your web address, too. I thoroughly enjoyed the great conversation with you both. You have an extremely fine clothing store and I’m glad you are close by!!!! Take care!!!! My very best, Bill

Bill C

Wow.....this is "fabulous" customer service....and I will be remembering this...and passing around to my friends. Jan

Jan B

Hi, thanks for your note. I love the Gitman shirts, have been very pleased with them. Appreciate your fast web site and individual attention as well. Best, Chris.

Chris

Dear Kent and Keith, Thank you for the impeccable help today with my new, and I might add, my second Remy jacket!!! For those of you who don’t know about Remy Leather jackets, they are very easy to get addicted to as you can’t own just one. You guys run a great store and you stock quality products. It is a pleasure shopping at The HUB Ltd.!! Thank you again!!! Bill

William C

Dear Kent, Thank you again for the personal service. I love my new HSM Gold Trumpeter suit. I am looking forward to doing more business with you in the future. sincerely Laurence

laurence g

Keith, The Jack Victor blazer arrived today and I have to tell you it rivals my better Italian goods. Surprisingly I wont need to have the sleeves done, but I will need to pinch the sides a bit. It's nice top know I have you as a source for JV, so please keep me in mind for what's available.

marvin m

Finding your store has been the best shopping find ever - thank you

robert H

Everything arrived in fine shape. Great quality as usual. Our local high-end men's shop closed up last winter. It's great to have a place we can buy quality stuff without driving to a major metro area. Thanks for your service, Pete

Pete F

Kent, I just wanted you to know that I received the Remy jacket, and it also fits perfectly...looks great too ! Joe

Joe H

Hi Kent, Thanks so much for the update & great customer service! These pants are always the best I've had & your tailoring is always spot on. Have a great week, & I look forward to their arrival. Best wishes, James

james H

Kent: As always, thank you for your attention to detail, the quality of customer service and product you provide. You and The Hub staff are the essence of professionalism, which is extraordinary in these days and times.

Sue

Kent: Thank you so much for your great customer service. I enjoyed our conversation and looking forward to the forthcoming information about the new fabrics and custom ordering.

Bernice

Kent: The slacks arrived, and they look great. Fit perfectly. Thanks for your continued excellent service, Bob B

Bob B

Kent, The Alex st Claire slacks I just received fit and look great. I love the fabric weight. (They are lighter than the old Austin Reed...which I like.) I also like the cut. (They seem to be a more modern fit at the waist line). You have selected an excellent tailor. Let me know what fabric selections are still available for the next order. I can't wait for the new suit selections. You have done a great job replacing the Austin Reed line. Imelda P

Imelda P

Hi Ken, You’ve surpassed my expectations. The clothes arrived before the anticipated date. It’s wonderful to get pants that don’t need to be hemmed. Thank you for this great service. Susan

susan V

Hi, I had ordered the Jhane Barnes shirt for my husband and it arrived quickly and is gorgeous. My husband also ordered a women's Remy leather jacket around Christmas time and it is also gorgeous. It is a pleasure doing business with your company and we look forward to ordering from you again. My husband is a huge fan of the Jhane Barnes shirts so I am pleased that you sell them. There are no retailers in our town that do so we often have to drive an hour or more to find them or order via internet. Sincerely, Jeanette

Jeanette B

i love ballin pants. i used to get them at nordstrom for years, and then about 5 years ago they went more upscale and stopped carrying them. i looked all over the internet for them a few time and had no luck. then a couple of months ago i found you guys. i still have 5 or so pair that are in great condition that are close to 10 years old. the new ones are great. mark

marc c

Hi Kent: I received the clothes and they were PERFECT!!! More importantly, the service I received was second to none. BRAVO - I'm a customer. Mario

Mario

You were just awesome. I very much appreciated your help and quick service. Thank you!

David W

Thank you for the follow-up on the Remy coat. I gave it to my husband for his birthday over the week-end and he loved it! It fit him beautifully, and he liked the peanuts also... Thank you, Lianne

Lianne

Kent - Everything worked great. Pants are really nice and the shirt looks good too. I had to have the slacks taken in a bit in the seat but the shirt fit perfect. I wore the navy slacks and blue shirt to a meeting I had today. Only wish you guys were in Chicago, Illinois. I like nice traditional clothes and you have them. It is also getting hard to find long rise slacks and 42XL suits and sport jackets. - Brad

Brad H

Thank you, Ken. Your great service is a key reason I remain a loyal customer. Jose

jose

A special thanks to Kent, who was extremely helpful. You are the definition of customer service. Thank You. Debra

Debra G

Kent, Was she ever surprised when we opened the package last night when we got home. the Remy leather looks great, fits well. Thanks for suggesting the change to the collar. I like it better than mine! Appreciate your help....the suggestions, the prompt and personal service....and the Va. peanuts; they're my favorite kind! Bob

Bob F

Kent: I meant to write you sooner. The jacket is great and a perfect fit--44 is exactly the right size. I shopped a number of websites for Remy leather and yours is by far the best--best photos and best and most complete information about Remy products. Far better than even the Remy website itself.

Mike M

I love AR and this is the 3rd black jacket I've purchased. It arrived fine and quicker than I anticipated. Will definitely use you again. Thanks!

Marie

THANKS !!!!!! Yes, I think it was your brother who assisted me. He was very nice, as usual. You are a wonderful company and I will be ordering more within the next few months.

Gwen

Kent, just got the Remy car coat you nailed it perfect fit beautiful coat thank you @

Jeff B

Gentlemen: I got my Gitman shirt today, and am sure glad I picked you guys to call---thanks for the shirt,...the friendliness,...and the peanuts! I`ll be back. sincerely, steve

Steve G

Hi Kent, The Remy jacket arrived today and it is beautiful and fits PERFECTLY. You do know your business! I will be in touch in the future. Wayne

Wayne B

I love the Remy coat. In terms of quality materials and tailoring, it is probably the best piece of clothing I have ever had. It is probably one size too big for me but that may have been intentional in the construction since it is outer wear and can be worn by me easily over a sweater or blazer, etc. Regardless of the full fit, I wear it whenever I can. Easy to wear and looks great. I hope to be looking for another style Remy leather in the future. Regards,

homer c

I have been searching for slacks ever since what ever happen to Austin Reed several years ago. I am a sales manager for Dillards and love worsted wool fully lined slacks that sit at the waist. Our store does not have any thing that compares to Austin Reed as far as I am concerned. Thank you for offering your new Alex line as a replacement.

B

Hi Kent, I received the new Jack Victor coat on Thursday and got it ready to go and wore it to dinner that night. It’s a incredible coat. Thanks again for your service in getting me back up to date with the rest of the world. I will be coming back for future items. Regards, Larry

larry G

Hi, Kent -- I got the Jack Victor jacket a few weeks ago. It arrived safe and sound, and was of the extremely high quality that I was expecting. The styling is great, the fabric is extremely soft, the fit is good (though I do need to take it in), and the jacket overall was a great value from your website. I will look at your site in the future for more good clothing options. Best regards, Jeff

jeff f

Hi Kent, Thanks for your help! Heath looked so handsome in his suit at our wedding on Saturday! We call you again when he wants some new clothes for work. Best regards, Deanna

Deana

Hi Kent, the Ballin pants are wonderful. Just got back from a 3000 nile road trip with those pants lying in the trunk for over 2 weeks. Yes, believe it, each time we took them out to wear them they looked fine. Also not to forget you can spill on them and just wipe them off. FABULOUS pants. Thanks for asking. Carole

Carole c

Hi Kent , Just to let you know that I received today the JV’s Sport Coat , I really liked your selection of the fabric very very nice , the size of the suit fit me perfectly even wearing today a sweater for the winter time in Monterrey , thanks again my friend for your help and all your experience to buy with confidence online.

Humberto G

Clothes arrived in great shape! Thanks for your concern! Have recommended your store to colleagues! Hope in the future, I will be one of many to order from your web site!

Mark P

WOW – when I open the box - that was my response – WOW. Not a clothes buff, I had an expectation of what my new blazer would be - but MY! I had given all my suits away, just didn’t fit anymore and I asked the Lord Jesus to guide me in getting a sport coat that I could wear to church, with, and to whatever. I went shopping here in my home town and there just wasn’t any water in the well. The next thing I know I’m looking at The Hub website and REMY leather. The Remy Blazer is WOW the shopping/service experience with The Hub (Kent/Keith) was WOW. In my opinion these two companies are a match in quality that is seldom experienced – thank you very much for my custom clothier experience – money well spent – WOW! I’m thinking about a new Remy winter jacket - Thank You, larry w. Kent would you please send my thank you onto Remy - Please

larry w

Hello Kent: I have returned to NYC and am at my desk but decided to send you an email to express my thanks for your stellar personalized salesmanship in these days of social ineptitude. For the first time in a long time I actually enjoyed my shopping experience. I felt as if you were really hearing me as a customer, and that you would do all you could to attempt to acknowledge my wishes or meet my needs. That, in and of itself, is very rare these days. Oh and by the way, please tell your brother the peanuts were delicious! Take care, both of you and I look to hear from you soon about the Alex St Claire clothing. Best, Judith

Judith F

Kent, He loves the Remy coat, it is absolutely perfect. I will keep your store in mind whenever we or anyone I know is interested in buying leather- I appreciated your fabulous service! Karla

Karla s

Kent: Received the Remy coat on Tuesday. I was away, so marie opened the package for me and told me by phone that she thought it was beautiful. When I returned home on Wednesday, I tried it on and it fits fine. Marie and I both love the leather, fit and style. Thanks for all of your help. Don

Don E

Thanks for your checking on this for me, Keith. You once shared with me that the wife of another mail order customer was ecstatic about Ballin's slacks and their good fortune in purchasing them from you. I want you to know that I concur with her 100%. I'll be back for more. Have a great day! Paul

Paul M

Kent, Received my camel colored Alex St. Claire double breasted jacket yesterday! Absolutely perfect fit! I was a bit concerned about the 1-2" shorter length than the original Austin style. It too is perfect!! Thanks again for staying in touch and I will be ordering the same jacket in navy next month! Thanks again for the personal attention.

Zelma

Kent - The Remy coat is AWESOME!!!! Both of us are exceedingly pleased! It fit wonderfully. No tailoring will be needed. The leather is soft, just as I had envisioned. The color combination is subtle and spot on. Many, many thanks! Heidi

heidi

Hi Kent, I thought you would like to know the Remy coat came and is PERFECT. Thanks for your care and attention. Dennis

Dennis

Hi, Kent: Just got home from my last trip and wanted to tell you that the Alex jacket arrived and it is truly beautiful! The arms, shoulders, and length look like they were custom-made for me and it will serve me very well, I'm sure. Maybe if we get a bonus next year I'll buy another one in 18! Thanks so much for your help. Cathy

Cathy H

Thank you Kent. Ordered my first pair from ya’ll two months ago. Nice trousers and great customer service from you and your team. Love the on line shopping.

Dereck

Yes, my Gitman shirts arrived in a short time and I am most pleased with them, along with the pricing and overall service of your company. I bought them from you because they were the best deal I have seen on these particular shirts (in person or online), but your service really was beyond what I expected. Thanks.

John C

Hey Kent, Just got the jacket this afternoon.... Very Sharp! Very Sharp! You provide a great service and when I'm in the market for another Remy, yours is the "go to" store!! Bravo! Stephen

stephen R

Kent, I'm so excited about the new Remy coat, I thought about it all weekend! Without any doubt this is my favorite gift I have bought for anyone this year or in awhile. Thanks for all of your assistance and sharing your knowledge and suggestions with me. Gratefully, Michelle

Michelle

The slacks that I purchase from your Alex line are the only dress slacks that I will wear. I have never found a more suitable, tailored pant so I continue to purchase them through y’all. This past shipment had a new grey striped pair that are gorgeous. Just let me know when you are going to be doing another cutting and I will “tag on” to the order.

Barbara R

I had a red Austin Reed double breasted blazer. I wanted a new one and could not find Austin Reed at any store. I went on line and it kept taking me to The Hub Ltd. I saw my blazer on The Hub Ltd website. So I finally called and found the two most wonderful people, Keith and Kent. I ordered a red, black, navy and a beautiful roasted brown double breasted blazers. The quality of the blazers are wonderful and I am thrilled with my purchases. The prices are reasonable and reflect the quality of the product. I am thinking I will probably order at least another blazer and am also thinking about a leather coat. I am so happy I found The Hub Ltd and Keith and Kent. They make you feel like family. I just wish I had called sooner. For anyone hanging back, make that call. You will be so glad you did.

Sharon H

Hi Kent, The Remy coat came today and it is PERFECT. A great 50th birthday present. Thanks so much for your help. All the best, Steve

Steve B

Hi Kent, The Remy jacket just arrived and I love it. It is absolutely gorgeous! Fit is perfect, too. Can't wait to wear it! Many, many thanks--it was such a pleasure shopping with you and I appreciate your wonderful service. I'm pretty sure I'll order another in the tobacco--be back in touch soon about that. Is it best to call to place that order? Again, thank you so much for all your time and help. ML

mary lynn

I’m not sure if Joe was more pleased with the Hub jacket or the Hub peanuts. Many kind thanks to you and Keith for the personalized service and follow up. Susan

susan w

Thanks Kent, the jacket just arrived literally minutes ago and as you note a "killer coat". Beautiful leather, great fit (I was a little concerned over the modern fit) and prompt delivery. Have been eyeing Remy leather for some time now. Introduced to you via an online search for Remy leather jacket. The jacket itself is an early Christmas present to myself. I was reading a little bit of the history of the HUB last night on your website, Hang in there, good luck and Merry Christmas to all of you and your families!! Again beautiful jacket

william K

Kent,,,Great! Thanks for quick (and Sunday) reply. Always a pleasure doing business with you. Best customer service on the planet. George

George M

I really appreciated your phone call today with a status update on my trouser order and your alternative suggestions. Your personal attention and customer service is superlative. Thank you. Scott

scott N

Wow - the Remy jacket is a beauty!!! Thanks so much Kent for the follow-thru. I really like doing business with you. Have a great Christmas season scott

Scott M

Kent, my friend...you're a "man among men". AS ALWAYS...THANKS FOR THE SUPERLATIVE SERVICE..."NOT JUST AN AVERAGE DAY' S WORK...BUT A BENCHMARK FOR HOW SERVICE SHOULD BE OFFERED" Your friend in the trenches Harry

harry B

Kent - my Remy lamb skin jacket arrived yesterday. Fits perfectly and I've never owned one so soft, supple and classy. I haven't opened the trousers yet but will let you know. The lightly salted Virginia peanuts you enclosed were probably the best peanuts I've ever eaten. I'll be looking for them on the internet for sure. Very pleased ! Greg

Greg S

Thanks Kent for your excellent customer service. This was my first experience with The Hub LTD and you as the unofficial Director of First Impressions did your organization proud and made a Raving Fan Customer Keep up the good work Blessings Phil

Phil H

Kent I just received my Ballin trousers today and tried them on. In all my years I have never worn a finer pair of pants. I am very hard to fit as I need long rise with an odd length. Also I am very particular about the "feel" as I want nice quality with a soft and smooth feel. Your pants meet and exceed all my expectations. Thank you very much and I will remain a loyal customer. Mark

mark u

Kent, Thank you for the email. It adds the ‘personal touch’ I know I would have received if I had been in your store. The jacket is a ‘looker’ for certain. I wore it the first time Tuesday night, garnering several compliments. I am a perfect JV fit with the exception of about 1/4 inch in the left sleeve. I look forward to shopping with you in the future. Best Michael

michael

I know it's been awhile, but you guys haven't changed...best service and professional advice I've ever known. And that's why I've always shopped with you guys for over 30 years now. I appreciate folks who know what they're doing; don't mind sharing their advice; and are an absolute pleasure to deal with. So, thank you too! Dan

Dan M

Hi Kent, I got my hands on the Remy jacket tonight - it is awesome! Thank you so much for your fantastic service. The jacket is a beautiful piece of work. Again your efforts are very much appreciated. Regards, Stephen

Stephen from Australia

Hey Kent , I received my jacket last night and once again you and Remy have exceeded my expectations . Outstanding ! Thanks , John

John K

Kent, Remy jacket received today, much appreciated. This has made my whole Christmas receiving it early. In my travels I hope I find my way near your store one day. Great customer experience and thank you again!

Rick S